Each product or service should have a unique flavour, nicely differ from others. It should have a daring personality to stand out.
Like sushis, products or services should be thought through with modular design and complement the others, articulate into a consistent menu to match customers hunger as it grows (options, cross and up-selling).
Always give the impression to deliver something that is unique to the receiving person, even if it’s a one fits all. Digital technology, automation, is here to help.
Each sushi should address a well identified group of individuals with common tastes and habits, it should bring them full satisfaction. Deep understanding is key, picture them.
Like in the sushi restaurant, agility to adapt to customers wishes and rythm requires a good mastery of empathy, testing, quick iterations. Agile governance and tech is key.
Customers should feel in control, deciding on the what when and how, in their own way, in a seamless experience. The chief cook and server should care without being intrusive.
Continuous testing helps confirm assumptions before investing, leads to scaling, adjusting or stopping fast. It’s all about small bites first (prototyping).
Good marketing tech is the essential conveyor belt that helps deliver the seamless user experience; that helps instantly measure and adjust.
Being in direct contact with their customers, chief cooks get their immediate voice to iterate, stop or create new flavors. Customers get involved in a co-creation.
There’s no better moment to introduce an additional dish than when the first one is consumed: you liked this one, should consider that one.
Marketers and sales should work hand in hand into a customer-centric closed loop; like the cooks with the customer-facing servers in the restaurant.
A crisp story around the product, with an efficient “pitch” and compelling tagline, is as important as the product itself. (Compelling menu card).
Not the product itself but all the small talks around the table get the attention of the audience and finally lead to to the dish. It’s all about story telling & sharing first.
Like for the sushi restaurant, recommendation should be facilitated by various physical and digital mechanisms that include sharing, testimonials and rewards.
Customer’s the boss, the obsession. All employees deserve full attention too. Turn the restaurant into a fantastic place where all merge into great new experiences.